betvisa88 bd Privacy Policy — Your Information Is Protected

Last updated: January 2025

1

Introduction and Scope

betvisa88 bd ("we", "us", "platform") uses this privacy policy to inform you of what information we collect about you while you use our website and services, and how that information is processed. This policy applies to every user registered on our website.

Please read this privacy policy carefully before using our services. Our Terms and Conditions also discuss information collection and use in detail, so we recommend reviewing that as well. If you disagree with any terms of this policy, please refrain from using our services.

This policy may change from time to time. When changes are made, we will update the date on this page and notify you as far as possible. If you continue using our services after any changes, it will be considered that you have accepted the updated terms.

2

What Information Is Collected

betvisa88 bd collects your information through various means. The types of information collected are categorised below:

2.1 Identity Information

When you register an account, we collect your full name, date of birth, national ID number or passport number, mobile number and email address. This information is used to verify your identity and keep your account secure.

2.2 Financial Information

For deposits and withdrawals, we require your mobile banking account details (such as your bKash, Nagad, Rocket or Upay number) for payment processing. Full payment card numbers or mobile banking PINs are not stored on our servers.

2.3 Technical and Device Information

When you access our website, certain technical information is collected automatically. This includes:

IP address and device identifier
Browser type and version
Operating system
Cookies and session data
Page visit history and usage patterns

2.4 Communication Information

If you contact our customer service team via live chat or email, records of those conversations are retained by us. This helps us improve our service quality and provide you with better support in the future.

3

Purpose of Information Use

We use your personal information for the following purposes:

To create and manage your account.
To process financial transactions including deposits and withdrawals.
To detect and prevent fraudulent activity and unauthorised access.
To ensure compliance with our terms of service.
To meet legal obligations.
To send you important account or transaction notifications.
To provide customer service and technical support.
To analyse website usage and improve service quality.

Notice: We do not sell your information to third parties. Your information is not shared with any outside organisation except in the limited circumstances described below.

4

Information Sharing Policy

betvisa88 bd may share your information with third parties in the following limited circumstances:

4.1 Service Providers

Trusted organisations that handle payment processing, technical infrastructure maintenance or analytics services on our behalf may have limited access to your information. They may only use it in accordance with our instructions and may not use it for their own purposes.

4.2 Legal Obligations

We may be required to provide your information to the relevant authorities in response to a valid order from a competent authority, a court order or a legal requirement.

4.3 Fraud Prevention

If fraud, money laundering or any other illegal activity is suspected, relevant information may be shared with the appropriate investigating authorities.

5

Cookies and Tracking Technologies

Cookies and similar technologies are used on the betvisa88 bd website. Cookies are small text files stored on your device that help improve the functionality of our services.

5.1 Types of Cookies

Essential cookies: These are necessary to maintain your login session and run the core functions of the site.
Performance cookies: These help analyse usage of different parts of the website to improve the service.
Functionality cookies: These remember your language preferences and other settings.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some important site functions from working correctly.

6

Information Security Measures

betvisa88 bd takes multiple technical and organisational measures to ensure the security of your personal information:

Communication between your browser and our servers is secured through SSL encryption.
Stored data is protected using industry-standard encryption methods.
OTP verification is in place for account access.
System access is restricted to trained and authorised staff only.
Regular security reviews and testing are conducted.

However, no method of transmitting or storing information over the internet is completely secure. We make every effort to ensure the highest level of protection, but absolute security cannot be guaranteed.

7

Data Retention Period

We retain your information for as long as it is needed to operate our services or to meet legal obligations. Even after an account is closed, some information may need to be retained for a set period, particularly records of financial transactions.

The retention period depends on the type of information collected and applicable legal requirements. Once the specified period has ended, retained information is securely deleted or anonymised.

8

User Rights

As a user of betvisa88 bd, you have certain important rights over your own information:

8.1 Right to Access

You can ask us what information we have collected about you and how it is being used.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or legitimate business requirements.

8.4 Opt-Out of Marketing Communications

You can stop receiving our promotional emails or messages at any time. However, important notifications relating to your account and transactions cannot be turned off, as these are necessary for the security of your account.

To exercise any of the above rights, please contact our customer service team via live chat or email. We provide support in Bengali and English 24 hours a day, 7 days a week.

9

Protection of Minors

betvisa88 bd strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from minors. Although age verification is in place at registration, if a minor has created an account for any reason, the relevant account will be closed immediately and any stored information will be destroyed.

To learn more about our commitment to responsible and safe play, visit our Responsible Gaming page, which contains details on tools such as limit-setting and self-exclusion.

10

Third-Party Links

Our website may occasionally contain links to third-party websites. Clicking those links will take you to a site governed by its own privacy policy. betvisa88 bd is not responsible for the information collection or use practices of those sites. We therefore recommend reviewing the privacy policy of any external site before visiting it.

11

Policy Changes and Contact

We reserve the right to change this privacy policy at any time. For significant changes, we will notify you via account notification or email. The updated policy will take effect from the date it is published.

If you have any questions or concerns about this privacy policy, please get in touch with us. Our customer service team is available 24/7 via live chat and email. For general enquiries, visit our FAQ page, where you will find answers to frequently asked questions.

Our email: [email protected]